Contents

• Order Tracking
• Shipping & Delivery
• Privacy & Security
• Returns & Replacements
• Payment & Pricing

Order Tracking

To track your order, log in to the My Account console. Recent orders and their statuses will be displayed on the dashboard. You can also call us on +44(0)2476 398085.

Shipping & Delivery

Despatch

We aim to despatch orders placed before 2pm (Mon-Fri) on the same day, with all other orders being despatched on the next working day (Mon – Fri, excluding public holidays). Weekend orders will always be despatched on the next working day (usually a Monday).

All our advertised shipping times (e.g. Next Working Day) relate to the time we expect your order to take to arrive after we despatch it.

UK Mainland Shipping

Weight Band	Service
	Super Saver	Royal Mail 1st	Interlink Courier	Pallet Economy	Pallet Premium
	3-5 working days	1-3 working days	Next working day	2-3 working days	Next working day
A (0 - 0.25kg)	£FREE	£2.99	£7.99
B (0.26 - 0.50kg)	£FREE	£3.99	£7.99
B2 (0.51 - 0.75kg)	£FREE	£5.49	£7.99
C (0.76 - 1)	£FREE	£6.99	£8.99
D (1 - 5kg)			£9.99
E (5 - 10kg)			£12.99
F (10 - 15kg)			£17.99
G (15 - 20kg)			£23.99
H (20 - 30kg)			£34.99
Single pallet (most machines)				£49.99*	£59.99*
Double pallet (large machines)				£99.98*	£119.98*
* pallet deliveries may cost considerably more to postcodes beginning with E, EC, N, NW, PL, SE, SW, TA, TQ, W, WC, CA, DG, KA, LD, LL, SA, SY, TD, EH, FK, G, ML, PA or TR.

The shipping options offered to you at checkout will depend largely on the weight and size of your items.

FREE Super Saver shipping is available on many of our spare parts to all UK addresses. This service is operated by 2nd class Royal Mail post, and buyers should allow up to 5 working days for delivery when selecting this service. Upgrades to faster services are available at checkout. Free shipping is offered as a promotion and may not be available in all cases.

For small items we offer a ‘Royal Mail 1st Class’ service or a slightly more expensive ‘Next Working Day Courier Service’. Royal Mail 1st Class is no longer guaranteed next working day but the vast majority of items will arrive within 1-3 working days. Our small item courier offers a guaranteed next working day service to the majority of the UK mainland, but this may not be available to addresses in the Scottish Highlands or offshore islands. In these cases, Royal Mail will be offered as an alternative. Where possible, the courier will leave items with a neighbour if you are not at home.

Larger spare parts and machines are only available by courier, where the options offered to you will depend upon your address within the UK. If your order is very large, you may be prompted to contact us to discuss the best method.

UK Highlands, Islands and Northern Ireland Shipping

Items up to 1kg in weight are available by the Super Saver (Free) and Royal Mail 1st class services to all UK addresses at the prices quoted previously for UK mainland. Higher weight items are available by courier at slightly higher rates. You can check the cost of shipping to your address by adding items to your cart and entering your postcode into the shipping quote field.

International Shipping (EU)

The vast majority of items available on our website can be shipped internationally to all EU member countries. At checkout we offer both ‘Royal Mail International Signed For’ (7-14 days) and a more expensive international courier service (2-5 days) for most items. Heavy items may only be available by courier, and machines are not normally available outside the UK mainland except upon special request (please call +44 2476 398085).

Weight Band	Service
	Royal Mail International Signed For (Europe All Zones)	DPD Courier (Europe Zone 1)*	DPD Courier (Europe Zone 2)*	DPD Courier (Europe Zone 3)*
	Up to 2 weeks	2 working days	3-6 working days	Up to 6 working days
A (0 - 0.25kg)	£6.99	£19.99	£31.99	£59.99
B (0.26 - 0.50kg)	£7.99	£19.99	£31.99	£59.99
B2 (0.51 - 0.75kg)	£9.99	£19.99	£31.99	£59.99
C (0.76 - 1)	£13.99	£19.99	£31.99	£59.99
D (1 - 5kg)		£19.99	£31.99	£59.99
E (5 - 10kg)		£19.99	£31.99	£59.99
F (10 - 15kg)		£19.99	£31.99	£59.99
G (15 - 20kg)		£19.99	£31.99	£59.99
H (20 - 30kg)	Phone quote only, call 02476 398085
Single pallet (most machines)	Phone quote only, call 02476 398085
Double pallet (large machines)	Phone quote only, call 02476 398085
Europe Zone 1: Austria, Belgium, Denmark, France, Germany, Luxembourg, Netherlands, Ireland Europe Zone 2: Estonia, Finland, Greece, Hungary, Italy, Latvia, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden Europe Zone 3: Bosnia and Herzegovena, Croatia, Iceland, Liechtenstein, Montenegro, Norway, Serbia, Switzerland

Privacy & Security

At PetrolScooter we take your privacy and security very seriously. We store your personal data securely and never sell it on to third parties. For more information please read our full Privacy Policy. All transactions are handled by our 128-bit secure socket layer server and bank authorisations take place through the highly reputable SagePay system to ensure that your card details are totally safe. We even offer the option to pay by phone if you would prefer to speak to a real person, just call +44(0)2476 398085.

Payment & Pricing

If you purchase online, we securely accept all major credit and debit cards (with the exception of American Express). You can also choose to pay by PayPal and even by phone if you feel more comfortable dealing with a real person (call +44(0)2476 398085). All purchase transactions take place over our verified 128-bit secure server and are handled by SagePay, a highly professional, highly secure leading UK payment processor.

Customers wishing to pay by cheque or bank transfer will need to arrange their purchase over the phone so we that can discuss your needs - please call +44(0)2476 398085.

We always aim to keep our prices fair and as low as possible, however fluctuations in the exchange rate and the marketplace mean that from time to time prices will be adjusted up and down to compensate. Prices in euros for international users are calculated based upon the current exchange rate against pound sterling (updated daily). Trade customers may be eligible for a discount on many items and should call +44(0)2476 398085 to place orders. Customers wishing to discuss bulk orders should also call us for more information.

Returns & Replacements

How can I contact returns?

Returns can be contacted on +44(0)2476 398085. Opening hours are 9.30am-5.30pm (Mon-Fri). We are closed on Sundays and public holidays.

Can I return an item that has been supplied incorrectly or that's faulty?

Like all companies, we occasionally make mistakes; please bring this to our attention and we will aim to rectify the situation promptly and fairly. Parts that are supplied to the best of our knowledge, but which are later found not to fit, can be refunded but we would not refund delivery costs. Please see our full returns terms and conditions below.

Can I return correctly supplied items that don't fit?

We accept the return of totally unused, uninstalled products within 14 days. Please return your item to the address on top of the invoice and phone sales after 3 working days on +44(0)2476 398085. Please note that customers will be responsible for all postage costs both ways.

If you choose to exchange your item we will credit a full refund for the return less delivery costs. This credit will go towards your new item cost.

If you are not in a position to take an immediate exchange, but will accept a store credit, we will give you an additional 10% of the order value on top (excluding shipping, limited to one time per customer).

If you choose to take a straight refund, please note that we charge a discretionary 15% restocking fee for non-electrical products and 20% for electrical items, due to the need for them to be tested.

We cannot accept the return of correctly supplied goods if the item(s) have been used or installed unless the item is faulty or we have shipped you the wrong order.

Please see our full returns terms and conditions below.

My item didn't fit. Can you find a match for my old part?

Yes we can, please send us your old part with your return for matching.

We offer this service for free, but delivery charges will apply to exchanges.

How do I return an item?

When returning goods, please be sure to include your Invoice ID or Customer ID, your full name and the delivery address relating to the order.

Please return all items in adequate packaging within 14 working days from the date that the item was delivered to you. Our returns address is:

No Nonsense Ltd
Unit 1
Wood Barn Farm
Ansley
Nuneaton
Coventry
CV10 0QP

Please allow 3 working days for us to receive and process your return. Please then phone sales on +44(0)2476 398085 to finalise the return.

We aim to process all returns within 3 working days; however, some orders may take longer. We can only process a return that we receive, so please ensure items are returned with appropriate tracking.

Full returns policy detail (the small print!)

Customers are requested to phone sales to finalise returns 3 working days after returning an item to us. Working days are Monday to Friday and do not include bank/public holidays. The returns service is offered free to all customers. All returns, exchanges and matches are dealt with by phone on 02476 398085.

1) For all returns, refunds, exchanges or matches please phone sales 3 working days after returning an item to finalise the transaction. Items are unlikely to have been processed in under 3 working days. No returns, matches or refunds are dealt with by email.

2) Returns can be contacted on 02476 398085 or from outside the UK on +44 2476 398085. Opening hours are 9.30am - 5.30pm (Mon-Fri). We are closed on public holidays.

3) Sending your item to us does not guarantee that we have received it. Please be aware that if your item gets lost in the post there will be nothing that we can do for you. For this reason, we strongly advise that all items are sent to us by a recorded delivery service. Credit cannot be given for goods not received.

4) Where parts have been dispatched correctly, or to the best of our knowledge on the information supplied by the customer, restock fees and additional shipping costs for new parts will apply. These are currently 15% for non-electrical parts and 20% for electrical parts. These fees may be waived at our discretion for customers who choose to take an exchange or store credit. In addition, customers choosing store credit may be offered an additional 10% credit above the value of their order (excluding shipping, one time per customer).

5) All non-electrical parts are unpackaged, checked and returned to stock. All electrical parts, regardless of whether they have been used, are retested before they are returned to stock.

6) For items returned after 14 days of receipt by the customer, only store credits can be given where refunds are due. Store credits must be used within 4 months.

8) We do not refund shipping charges unless we have knowingly not sent the item that you ordered. We do our best to advise customers of the part(s) that they need based on the information we are provided with. Staff may at times make suggestions as to the part required, but this cannot be categorical, it is the customer's responsibility if they accept these suggestions and therefore, we are unable to refund shipping charges.

8) Ebay purchases will require Ebay to confirm that the sale has been cancelled prior to any refund being issued. You will be required to respond to an email from Ebay to state that the transaction is no longer going ahead.

9) Refunds are issued within 5 working days, providing we have all the information available to affect a refund. We only refund shipping charges where items have been supplied incorrectly or where parts are confirmed to be damaged or faulty. We are only able to confirm this once goods have been returned for inspection. We do not refund shipping charges prior to inspection. Customers are responsible for returning items where the reason for return is unconfirmed.

10) Refunds are paid by the same form of payment as was made to us, so that we can recover credit card/debit card or PayPal fees incurred in association with the sale.

11) Items ordered from other suppliers and or dispatched from other suppliers are non-refundable. It is not always possible to inform customers of this at point of order.

12) Special orders are non-refundable.

13) Goods that are returned showing signs of fitment or use will not be refunded or refunds reduced at our discretion. Customers will be required to pay any shipping costs incurred by us to return these items.

14) We will not accept any charges where items have been returned to us with postage owing; these items will be returned to the sender.

15) We will keep returns paperwork for 10 weeks, after which time they will be destroyed. We are unable to be responsible for refunds or parts return after this time.

16) Parts replaced due to our error will be sent by Royal Mail, unless courier delivery is considered a more viable option.